Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the MARA.H Skin & Aesthetics website (marah.au) and the booking and receipt of services at our clinic. MARA.H Skin & Aesthetics (ABN 85 610 347 718) (“MARA.H”, “we”, “us”, “our”) is located at Level 2, 12 Thomas Street, Chatswood NSW 2067. By booking an appointment or using our website, you agree to these Terms.

1. Appointments & Bookings

• Appointments are available Tuesday to Saturday, 10:00 AM – 6:00 PM, by appointment only, and can be made through our online booking platform (Fresha), by phone, or in person.
• Some services require a deposit to secure your booking. Where a deposit applies, the amount will be advised at the time of booking.
• All new treatment journeys begin with a consultation or skin assessment to confirm your suitability. We reserve the right to decline or modify treatment where it is not clinically appropriate.

2. Cancellations, Rescheduling & No-Shows

• We ask for a minimum of 48 hours’ notice to cancel or reschedule an appointment.
• Cancellations or rescheduling with less than 48 hours’ notice, and failure to attend (“no-show”), may result in forfeiture of your deposit or a fee of up to 50% of the booked service value.
• If you arrive late, we will do our best to accommodate you; however, your treatment may need to be shortened or rescheduled, and late-cancellation terms may apply.
• We understand emergencies happen — please contact us as early as possible and we will work with you in genuine circumstances.

3. Consultations, Suitability & Consent

• You agree to provide complete and accurate health information, including medical history, medications, allergies, pregnancy or breastfeeding status, and previous treatments. Withholding relevant information may affect your safety and treatment outcome.
• Written informed consent is required before treatment. You may ask questions at any time and withdraw consent before a procedure commences.
• Certain treatments are not suitable during pregnancy or breastfeeding, with specific medical conditions, or alongside certain medications. Final suitability is determined at consultation.
• Clients under 18 require parental or guardian consent, and some services are not available to minors.

4. Treatment Results

All treatments are provided with professional care and clinical diligence. However, individual results vary based on skin type, lifestyle, aftercare compliance, and biological factors. Information on our website — including indicative session numbers and longevity — is general in nature and does not constitute a guarantee of specific results. Your realistic expected outcome will be discussed at your consultation.

5. Pricing & Payment

• Prices displayed on our website and booking platform are in Australian dollars and include GST where applicable. Prices may change without notice; the price confirmed at booking applies to that appointment.
• Payment is due at the time of service. We accept major payment methods as displayed at the clinic and on our booking platform.
• Prepaid packages and series are non-transferable. Package expiry and usage terms are advised at purchase.

6. Refunds

We comply with the Australian Consumer Law. Refunds are not provided for change of mind. If a service is not delivered with due care and skill, or is not fit for purpose, you are entitled to remedies under the Australian Consumer Law, which may include re-performance or a refund. Concerns about a treatment outcome should be raised with us promptly so we can review and respond appropriately.

7. Aftercare

Aftercare instructions are provided for your treatment and form part of the clinical protocol. Following them is essential to your result and safety. Outcomes affected by failure to follow aftercare guidance — including sun exposure, picking, or use of contraindicated products — are not grounds for refund or complimentary re-treatment.

8. Website Content

Content on marah.au is provided for general information only and does not constitute medical advice. Nothing on this website creates a practitioner–patient relationship; that is established only through a clinical consultation. All website content, branding, text and imagery are the property of MARA.H and may not be reproduced without written permission.

9. Liability

To the maximum extent permitted by law, and without limiting your rights under the Australian Consumer Law, MARA.H is not liable for indirect or consequential loss arising from the use of our website or services. Nothing in these Terms excludes, restricts or modifies any consumer guarantee or right that cannot lawfully be excluded.

10. Privacy

Your personal and health information is handled in accordance with our Privacy Policy.

11. Changes to These Terms

We may update these Terms from time to time. The current version will always be published on this page with its last updated date.

12. Contact

MARA.H Skin & Aesthetics
Level 2, 12 Thomas Street, Chatswood NSW 2067
Phone: +61 468 358 861
Email: marah_beauty@outlook.com
Hours: Tuesday to Saturday, 10:00 AM – 6:00 PM